Frequently Asked Questions

SalesInDMs is an AI DM setter for coaches, course creators and influencers. It replies to every Instagram DM and comment, WhatsApp message, Messenger chat, Telegram message, text, email and website chat in seconds, answers questions about your offers, handles objections, books sales calls, sends checkout links and follows up until the lead buys or says no.

Request your trial, we set up your account, and you get 14 days of full access to the plan you pick. If it is not booking and selling for you by the end of the trial, you walk away and pay nothing.

Most creators are live the same day. Paste your website or sales page and the AI reads your offers, pricing, tone and FAQs to build its own knowledge base in about 15 minutes. Then you connect your channels and switch it on.

You decide. You can have the agent introduce itself as an AI assistant or give it a name and persona. Either way it writes in your tone of voice, uses your real pricing and policies, and hands the chat to a human when it should.

It does not guess. When a question falls outside your knowledge base, or a follower asks for you personally, the conversation is flagged and handed to you in the shared inbox with the full history.

Instagram DMs, WhatsApp, Facebook Messenger, SMS, website chat, Telegram, email, LINE and Viber. Every conversation lands in one inbox, so you never have to check five apps again.

No. There is nothing to code and no flowcharts to draw. You describe your offer in plain English, the AI learns from your website and documents, and you correct it by chatting with it.

Yes. SalesInDMs connects through the official Meta APIs for Instagram, Messenger and WhatsApp Business. There is no password sharing, no scraping and no browser bots that put your account at risk.

Your plan covers the AI and the platform. Carrier and channel fees are separate where they apply: WhatsApp Business conversations are billed at the rate Meta charges, and SMS is billed at carrier rates.

For many coaches it handles first response, qualification and booking completely. Some teams keep a human setter for their highest-ticket conversations and let the AI do the rest.

No. It writes short, casual messages in your tone of voice, and you can refine its style by giving it feedback in plain English.

You set the rule. The AI can flag the conversation and hand it to you with the full history, and it steps back until you hand the chat back.

It sends your existing checkout or payment link in the chat at the right moment. Payment is completed on your own checkout page, so nothing changes in how you collect money.

Yes. The AI works with any platform that gives you a checkout link, and it learns your course details from your sales page.

You can give it your support answers too. Anything outside its brief is handed to you or your team with the full conversation attached.

No. It is useful at any size where you can no longer answer every message quickly. For Instagram you need a professional account (creator or business) linked to a Facebook Page.

You decide whether the agent introduces itself as your assistant or simply replies in your voice. It can hand any conversation to you at any time.

Yes. It can ask for the brand, campaign details and budget, then pass qualified enquiries to you or your manager with the details collected.

Yes, when it runs through the official Instagram messaging API, which is how SalesInDMs connects. It only messages people who contacted you first or commented on your content, in line with Meta platform rules.

Yes. With comment-to-DM you choose a keyword or allow any comment on a post or reel, and the AI starts a private DM conversation with the person who commented.

You need an Instagram professional account (creator or business) connected to a Facebook Page. Switching is free and takes a couple of minutes inside the Instagram app.

Yes, and we help you get connected during setup. The API is what allows automation, multiple team members and template messages on one number.

Meta charges per-message fees for some WhatsApp Business conversations, depending on the country and message type. Those fees are passed through at Meta's rate and are separate from your SalesInDMs plan.

Yes. The agent detects the language the lead writes in and replies in the same language, using the same knowledge base.

Yes. Click-to-Messenger ads open a conversation that the AI picks up immediately, so each lead is answered while the ad is still fresh in their mind.

Yes. You or anyone on your team can take over a conversation from the shared inbox, and the AI steps back until you hand the chat back to it.

No. The widget loads asynchronously after your page content, so it does not block rendering or affect your Core Web Vitals in any meaningful way.

Yes. It answers from the knowledge base you approve, follows the rules and tone you set, and hands off to a human when a question is outside its brief.

Through the official Telegram Bot API. You create a bot in a couple of minutes and connect it, and members message that bot from your channel or group links.

It sends your join or payment link and answers questions. Access control stays with the membership tool you already use.

Texts are sent from your own registered business number, and opt-outs are respected. You are responsible for having consent to text your leads, which normally comes from the form they submit.

SMS is billed at carrier rates through your own Twilio account, separate from your SalesInDMs plan.

You choose. It can reply automatically within the rules you set, or hand conversations to you when they match conditions you define.

No. Keep your newsletter platform for campaigns. SalesInDMs handles the one-to-one replies and enquiries that come back.

Yes. It works on feed posts, reels and ads on Instagram, and on Facebook Page posts and ads.

Yes. Private replies to comments are an official feature of the Instagram and Messenger APIs.

It connects to Google Calendar and includes its own built-in appointment system. Other tools can be linked through webhooks and the API.

Yes. Each team member can have their own availability, and the AI books with the right person.

You decide. The AI can offer a lower-priced product, share a free resource, or simply thank them, and it records the reason.

Yes. Update the agent's instructions in plain English and it applies them to the next conversation.

No. It sends your existing checkout link, and payment happens on your own platform.

Delivery stays with your course or store platform. The AI can answer access questions and point buyers to the right place.

Any age, provided you have permission to contact them. Lists from the last 6 to 18 months usually respond best.

WhatsApp gets high reply rates and uses approved template messages for outreach. SMS and email are also available, and each requires prior consent.

Yes. Any ad that opens a conversation on Instagram, Messenger or WhatsApp is picked up by the AI.

SalesInDMs handles the conversations and attribution. You or your agency run the campaigns in Meta Ads Manager.