Privacy Policy

This policy explains how SalesInDMs ("we", "us") handles personal information when you visit salesindms.com, request a trial or contact us, and when you use the SalesInDMs platform.

Information we collect

• Information you give us. Your name, email address, phone number, business name, website and any message you send through our forms.
• Account and usage information. If you become a customer, we process account details, configuration and usage data needed to provide the service.
• Conversation data. When you connect messaging channels, the platform processes messages between your business and your contacts so that the AI agent and inbox can work. You remain the controller of that data and we process it on your behalf.
• Technical information. Standard server logs such as IP address, browser type and pages requested.

How we use information

• To respond to enquiries and set up trials and accounts.
• To provide, maintain and support the service.
• To send service messages and, where permitted, updates about SalesInDMs. You can opt out of marketing at any time.
• To protect the service against misuse and to meet legal obligations.

Sharing

We do not sell personal information. We share it only with service providers that help us operate, such as hosting, form delivery, messaging-channel providers including Meta and Twilio, AI model providers and payment processors, and only as needed to deliver the service, or where the law requires it.

Data from Meta platforms

When you connect Instagram, Messenger or WhatsApp, access is granted through Meta's official authorisation flow and used only to send and receive messages for your business. You can revoke access at any time in your Meta account settings, and you can ask us to delete data associated with your account.

Retention and security

We keep personal information for as long as needed for the purposes above, and we use technical and organisational measures to protect it. No online service can guarantee absolute security.

Your rights

Depending on where you live, you may have rights to access, correct, delete or restrict the use of your personal information. To make a request, use our contact form.

Changes

We may update this policy and will post the new version on this page with a revised date.

Contact

Questions about this policy can be sent through our contact page.